Vestas Spare Parts & Repair ramping up service for wind turbine owners

Vestas Spare Parts & Repair ramping up service for wind turbine owners Vestas Spare Parts & Repair currently inaugurates offices worldwide to service the world's largest installed fleet of wind turbines. Since January 2009, Vestas has had a dedicated organisation for servicing its customers.

A brand new office centre next to the Vestas Headquarters in Randers, Denmark, has just been constructed. Furthermore, locations for the leadership team are also being set up in Bristol, UK, together with sections of engineering, customer service and platform management. In Q4 2009, a
gearbox service centre will open in Spain, and in Q1 2010, a second one will follow in Colorado, USA.

“We are making these radical changes and large investments so that we can further improve the customer experience. These developments mark the continued focus on bringing service to world-class standards,” Phil Jones, President of Vestas Spare Parts & Repair explains.

The entire warehouse and distribution network in Spare Parts & Repair will service the seven Vestas Sales Business Units, and the objectives are to be consolidated into one global, world-class network in 2010.

Today, Vestas Spare Parts & Repair has a staff of 230, with the vast majority located in Randers, Denmark. By the end of 2010, an additional 150 people will have joined the Vestas Spare Parts & Repair.