Vestas uses artificial intelligence to create better service of wind turbines

The solution is based on leading technologies within artificial intelligence and can calculate the possible causes and solutions for technical problems in wind turbines. With this knowledge Vestas can optimize the technical service since technicians can solve problems faster, more efficiently and with lower costs. This will ensure a better availability of turbines and a higher production of electricity from the customers’ turbines. Vestas is currently implementing the system and it is expected that the full implementation will take more than a year.

”The system ensures a better service for Vestas’ customers since their problems will be solved faster via a remote connection to the turbine as well as phone-based contact. More problems will be solved faster and without the need to wait for a skilled service technician”, says Claus Skaaning, CEO of Dezide.

“When a service technician arrives to the turbine, his local version of the guided troubleshooting tool will ensure that the problem is solved as quickly and efficiently as possible, reducing spare part consumption as much as possible.”

Vestas wants to lead wind turbine service

The new tools support Vestas’ strategy to become a leader within service of wind turbines. The system ensures knowledge sharing among Vestas’ technicians around the world such that ideas for solving different problems can be shared quickly and easily. Vestas will also get a much more detailed logging of the individual problem scenarios.

”We view Dezide’s intelligent software as one of the elements in our strategy to provide the best service to ensure that our customers get the best possible performance and value from their Vestas turbines. We expect that the system will enable us to increase the customer satisfaction as well as reducing costs in the service area”, says Johnny Stephansen, SVP Plant Services, Vestas.

About Vestas

With 46.143 wind turbines or 49.332 MW installed world-wide per 31st December 2011 and more than 30 years experience in development, production, installation and maintenance of the world’s best wind turbines, Vestas is the market leader within wind.

About Dezide

Dezide is a software company that sells intelligent guided systems for diagnostics and guided troubleshooting. Dezide was chosen as one among the 100 best technology companies in Europe a few years ago. In 2011, the company was nominated to IT company of the year in North Jutland. Dezide has customers in Europe, Asia and the US.